New Articles Available in the UI Modernization Guidebook 

The UI Information Technology Support Center (UI ITSC) is actively updating the UI Business Process and IT Modernization Guidebook - a key resource designed to support state workforce agencies in planning and implementing UI IT modernization projects.

This evolving guidebook reflects current industry standards and integrates lessons learned from recent state experiences. It offers practical insights on overcoming common challenges, showcases successful approaches, recommends mitigation strategies, and includes real-world examples from across the country to assist agencies throughout their modernization journeys.

As part of the ongoing update, four new articles are now available! These cover critical topics including appropriate staffing levels, user training, vendor selection and management, and requirements development. Additional content will be released throughout the year to further support modernization efforts.

This resource is available exclusively to state workforce agency members. For access or inquiries, please contact us at webmastersupport@itsc.org.

UI ITSC provides information, software tools and products, and advisory services to states in support of information technology systems for the Unemployment Insurance program.