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A Powerful Partnership that Works for Veterans Employment and Training Professionals NATIONAL VETERANS’ TRAINING INSTITUTE The National Veterans’ Training Institute (NVTI) is the only one of its kind in the United States. NVTI was established in 1986 to further develop and enhance the prof...

With two vendor partners (Accenture and Amazon Web Services), the Texas Workforce Commission (TWC) launched a cloud-based automated virtual assistant/chat bot to engage Texans in a new way. Agency staff and vendor partners met the challenge of setting up the bot in just four days. It is

With a surge of new and unprecedented levels of unemployment insurance (UI) claims due to the COVID-19 pandemic starting in March 2020, the Texas Workforce Commission (TWC) recognized a need to manage the overwhelming demands being placed on its self-service UI application, Unemployment Be...

View the questions received from the Texas Workforce Commission's chatbot so far.