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With two vendor partners (Accenture and Amazon Web Services), the Texas Workforce Commission (TWC) launched a cloud-based automated virtual assistant/chat bot to engage Texans in a new way. Agency staff and vendor partners met the challenge of setting up the bot in just four days. It is

With a surge of new and unprecedented levels of unemployment insurance (UI) claims due to the COVID-19 pandemic starting in March 2020, the Texas Workforce Commission (TWC) recognized a need to manage the overwhelming demands being placed on its self-service UI application, Unemployment Be...

Download the 2021 NASWA Conference Sponsorship prospectus.

NASWA Learning - Management One-Pager Enhance your team's performance with NASWA Learning Trainings that reduce errors, save time, and conserve resources Learning opportunities that facilitate better integration of your new staff Insights that can lower improper payment rates Resources to ...

Your one-stop resource for Workforce Development Training NASWA Learning Enhanced Learning system. Self-paced and on-demand or scheduled virtual instructor-led classes Personalized course schedule Intuitive and interactive system Customizable learning profile Searchable catalog Content

The Tennessee Department of Labor and Workforce Development implemented a proactive outreach program to put job seekers in touch with career center staff. The Virtual American Job Center leverages existing resources to open an additional line of communication that uses the same workflow co...

A summary of the NASWA Veterans Affairs Committee

LexisNexis Risk Intelligence Network Solution Brochure

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Zoom Meeting Links for use during conference sessions of the 2020 NASWA Summit