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U.S. Digital Response_ Pandemic Unemployment Assistance Onboarding

Texas - Things are going well with their new chat bot. The bot is a chat bot powered by AI and not live chat supported by staff. From April 1-7, 2020, the chatbot helped 205,619 people and answered 521,990 questions. They update the chat bot every few days with new questions based on the q...

On Point's COVID-19 UI System Response

Call Centers and Call Center Staffing Resources

TCS's COVID-19 Solution

Sagitec's COVID-19 UI System Response

Working with the Rhode Island Department of Labor and Training, Research Improving People’s Lives (RIPL)* built, tested and deployed a system for delivering Pandemic Unemployment Assistance (PUA) to the gig workers, contract workers, self-employed individuals and small business owners of R...

A content delivery network (CDN) is a distributed network of servers that can efficiently deliver web content to users. CDNs store cached content on edge servers in point-of-presence (POP) locations that are close to end-users, to minimize latency. Azure Content Delivery Network (CDN) offe...

The Sagitec Pandemic Unemployment Assistance System (PUA System) is a standalone system that allows the state to administer the PUA program from the initial claim through payment processing and charging. This approach minimizes the processing in the systems states have to process their Reg...

Introductory Script for Virtual Town Hall meetings Hi, My name is Charlie, and I’ll be moderating today’s town hall on how to achieve a successful unemployment claim in Massachusetts. Thank you all for joining us today. I have few programing notes I wanted to start off with. To those of yo...