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Displaying 51 - 60 of 106 results. Page 6 of 11.

Managing Performance - It Starts with the Call Center

Document
Jim Hegman's (Minnesota Department of Employment and Economic Security) presentation from the Customer Focused. Performance Driven.(UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Opening Plenary Session

Session
Featured Speaker: Angela Hanks, U.S. Department of Labor Angela Hanks, Acting Assistant Secretary and Principal Deputy Assistant Secretary, Employment and Training Administration, U.S. Department of Labor   Recovery: Leveraging Lessons Learned from the Pandemic and Moving Forward –...