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Tracks: Tech and UI The Enchanted Gatekeepers: How States Use ID Verification and Validation to Secure the Realm Uncover the secrets and charms of the enchanted gatekeepers that states use to grant access to trusted identities. Learn the art of creating a seamless and frictionless user ...

A Word from our Silver Sponsors AWS, Coursera for Government, CSG Government Solutions, Eightfold.ai, Fiserv, and Incode Technologies Economic Outlook SPEAKER Jerry Nickelsburg, PhD., Faculty Director, Anderson Forecast, University of California, Los Angeles (UCLA); Adjunct Professor ...

Laying the Foundation for America’s Infrastructure Workforce Following the passage of the $1 trillion bipartisan infrastructure bill, the U.S. is seeing a historic level of investment in the country's infrastructure. To support these investments, state workforce agencies across the nation...

Tracks: E&T, Legal, UI and WLMI Addressing Privacy, Security and Legal Knowledge Gaps and Resource Needs State agencies want to access and use administrative data to develop insights that improve policies and programs. New support is available to states through the Data Integration ...

Track: E&T Expanding and Strengthening Career Pathways Through Youth & Pre-Apprenticeships Youth and pre-apprenticeship programs have the potential to create meaningful career pathways into in-demand sectors and occupations — especially for youth, young adults, and historically-...

Tracks: Administrators, E&T, Tech, UI, and WLMI Artificial Intelligence Wonderland: Policy, Guidelines and State Innovation This workshop aims to delve into the transformative potential of Artificial Intelligence (AI) and its impact on the workforce agency of the future. You wi...

Tracks: Administrators, E&T, Legal, UI and WLMI Transitioning to the Evidence Era: From Dreams to Reality State workforce agencies have critical data assets and can help ignite a culture of evidence-building in their states. At this session, you'll hear from leaders who are on ...

Tracks: Administrators, E&T, Tech, and UI  Customer Service Magic: Co-creating a Roadmap for an Aligned Customer-Centered Ecosystem of Supports and Services Delve into the transformative power of alignment in Health, Human Services, and Labor systems to advance economic mo...

With a surge of new and unprecedented levels of unemployment insurance (UI) claims due to the COVID-19 pandemic starting in March 2020, the Texas Workforce Commission (TWC) recognized a need to manage the overwhelming demands being placed on its self-service UI application, Unemployment Be...

With two vendor partners (Accenture and Amazon Web Services), the Texas Workforce Commission (TWC) launched a cloud-based automated virtual assistant/chat bot to engage Texans in a new way. Agency staff and vendor partners met the challenge of setting up the bot in just four days. It is