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With two vendor partners (Accenture and Amazon Web Services), the Texas Workforce Commission (TWC) launched a cloud-based automated virtual assistant/chat bot to engage Texans in a new way. Agency staff and vendor partners met the challenge of setting up the bot in just four days. It is

With a surge of new and unprecedented levels of unemployment insurance (UI) claims due to the COVID-19 pandemic starting in March 2020, the Texas Workforce Commission (TWC) recognized a need to manage the overwhelming demands being placed on its self-service UI application, Unemployment Be...

Reopen Checklist Guidelines for Reopening Communication with Boards UI Volunteers Larry the Chatbot

View the questions received from the Texas Workforce Commission's chatbot so far.

TX - Answer Packet 2020

TX WD - NASWA Letter 2020

TX - Executive Director Authorization 2020

TX - videos_1 2020

TX - videos_2 2020

TX - videos_3 2020