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Innovative Strategies in Managing Call Center Activities, Customer Expectations and Meeting DOL Performance Standards

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Ryan West's (Iowa Workforce Development) presentation from the Customer Focused. Performance Driven. (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Federal Issues and Conformity

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Jim Garner and Suzanne Simonetta's (USDOL) presentation from the Federal Issues and Conformity (Legal Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

ICON Relay Hub

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Presentation from the ICON Relay Hub (IT Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Mohammed Jalaluddin's (Mississippi Department of Employment Security) presentation from the New Developments with TOP! (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Treasury Offset Program

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Tricia J. Long's (U.S. Department of the Treasury) presentation from the New Developments with TOP! (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

New Developments in TOP

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John M. Sims' (Internal Revenue Service) presentation from the New Developments with TOP! (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Managing to USDOL Benchmarks - A Case Study on First Payment Promptness

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Brett Flachsbarth's (Kansas Department of Labor) presentation from the Customer Focused. Performance Driven.(UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Missouri UInteract

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Jill Grimm and Matthew Hankins' (Missouri Division of Employment Security) presentation from the New UI IT Systems in Mississippi and Missouri (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

New UI IT Systems in Mississippi and Missouri

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Dale Smith's (Mississippi Department of Employment Security) presentation from the New UI IT Systems in Mississippi and Missouri (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

MD Tax Collection and TOP Workshop

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Marius Chukwurah's (Maryland Department of Labor, Licensing, and Regulation) presentation from the New Developments with TOP! (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.