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Jim Hegman's (Minnesota Department of Employment and Economic Security) presentation from the Customer Focused. Performance Driven.(UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Warren Lenfant (Florida Department of Economic Opportunity) presentation from the Customer Focused. Performance Driven.(UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Ryan West's (Iowa Workforce Development) presentation from the Customer Focused. Performance Driven. (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Jim Garner and Suzanne Simonetta's (USDOL) presentation from the Federal Issues and Conformity (Legal Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Presentation from the ICON Relay Hub (IT Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Mohammed Jalaluddin's (Mississippi Department of Employment Security) presentation from the New Developments with TOP! (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Tricia J. Long's (U.S. Department of the Treasury) presentation from the New Developments with TOP! (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

John M. Sims' (Internal Revenue Service) presentation from the New Developments with TOP! (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Brett Flachsbarth's (Kansas Department of Labor) presentation from the Customer Focused. Performance Driven.(UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Jill Grimm and Matthew Hankins' (Missouri Division of Employment Security) presentation from the New UI IT Systems in Mississippi and Missouri (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.