Texas Process - UI Claimant Work Search
Chuck Ross' (Texas Workforce Commission) presentation from the Worksearch and RESEA Best Practices (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.
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Nebraska’s Reemployment Strategy
Nellie Spangler's (Nebraska Department of Labor) presentation from the Worksearch and RESEA Best Practices (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.
ETA 581 – The Montana Experience
Sandy Bay's (Montana Department of Labor and Industry) presentation from the ETA 581 Contributions Operations Reporting: If You Don’t Get it...You Don’t Get it. (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.
ETA 581 Contribution Operations
Patrick Holmes' (USDOL) presentation from the ETA 581 Contributions Operations Reporting: If You Don’t Get it...You Don’t Get it. (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.
Managing Performance - It Starts with the Call Center
Jim Hegman's (Minnesota Department of Employment and Economic Security) presentation from the Customer Focused. Performance Driven.(UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.
Contact Center Self-Service & Unique Partnerships
Warren Lenfant (Florida Department of Economic Opportunity) presentation from the Customer Focused. Performance Driven.(UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.
Innovative Strategies in Managing Call Center Activities, Customer Expectations and Meeting DOL Performance Standards
Ryan West's (Iowa Workforce Development) presentation from the Customer Focused. Performance Driven. (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.
Federal Issues and Conformity
Jim Garner and Suzanne Simonetta's (USDOL) presentation from the Federal Issues and Conformity (Legal Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.
ICON Relay Hub
Presentation from the ICON Relay Hub (IT Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.
TOP in the Cloud
Mohammed Jalaluddin's (Mississippi Department of Employment Security) presentation from the New Developments with TOP! (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.
