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Coleridge Initiative Advanced Data Analytics Training

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OPENING OPPORTUNITIES FOR STATES TO LEARN AND COLLABORATE Focus Area: Reducing Recidivism with Employment The United States has the highest incarceration rate in the world, and with over two million Americans currently incarcerated, the United States accounts for roughly one-quarter of the...

Texas Larry the Chatbot

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With two vendor partners (Accenture and Amazon Web Services), the Texas Workforce Commission (TWC) launched a cloud-based automated virtual assistant/chat bot to engage Texans in a new way. Agency staff and vendor partners met the challenge of setting up the bot in just four days. It is

Texas Virtual Lobby

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With a surge of new and unprecedented levels of unemployment insurance (UI) claims due to the COVID-19 pandemic starting in March 2020, the Texas Workforce Commission (TWC) recognized a need to manage the overwhelming demands being placed on its self-service UI application, Unemployment Be...

NASWA Learning - Front Line Staff One Pager

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Your one-stop resource for Workforce Development Training NASWA Learning Enhanced Learning system. Self-paced and on-demand or scheduled virtual instructor-led classes Personalized course schedule Intuitive and interactive system Customizable learning profile Searchable catalog Content

Tennessee Virtual American Job Center Playbook

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The Tennessee Department of Labor and Workforce Development implemented a proactive outreach program to put job seekers in touch with career center staff. The Virtual American Job Center leverages existing resources to open an additional line of communication that uses the same workflow co...