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Technology-related procurements in the public workforce system have seen unprecedented growth in the last three years. 2020 saw more workforce technology procurements than the previous two years combined, and the number has increased in 2021 and 2022. The increase in procurements creates a...

The Workforce Technology Collection in NASWA’s Knowledge Exchange Library is home to an extensive collection of more than 1,400 resources. These include case studies, reports, articles, federal guidance, webinars, and more, across 46 topics ranging from digital transformation to change man...

Procurements are one way to understand trends in the workforce ecosystem. This can demonstrate priorities, uncover innovative practices, and highlight stages of modernization in workforce agencies. Analysis of data from the Workforce Information Technology Support Center (Workforce ITSC) P...

To gain a better sense of states’ current technology practices in connecting Unemployment Insurance (UI) applicants to workforce services, the Workforce Information Technology Support Center (Workforce ITSC) is investigating technology touchpoints, processes and plans for pivoting from une...

Find your agency's strengths and gaps, choose your starting point, and set your action plan with this Workforce Information Technology Digital Transformation Roadmap.

ETA engaged the National Association of State Workforce Agencies' Center for Employment Security Education and Research, and the Information Technology Support Center to "initiate a two-phased effort to develop a national vision for improving the UI and workforce systems' connection and in...

NASWA has released a report on the status and condition of Unemployment Insurance (UI) Information Technology (IT) systems across the nation. Forty states contributed to the report through a survey conducted by NASWA’s technology arm, the Information Technology Support Center (ITSC).