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The SIDES Operations Committee is taking the Separation Information exchange to a new level. Ensure that you are in the know, as we discuss the project timeline and requirements for SIDES modernization. Moderator Michael Burke, Unemployment Compensation Bureau Director, New Hampshire Emp...

“Knowledge is power, knowledge shared is power multiplied!” ~Robert Noyce. Be a part of the discussion, as state representatives provide updates on current technology projects, promising practices and lessons learned. Following state updates, NASWA staff will be sharing successful practi...

SIDES Welcome: Michael Burke, Unemployment Compensation Bureau Director, New Hampshire Employment Security Presentation of the Colors: Emcee: Daniel John, Head, Initial Claims, Pennsylvania Department of Labor & Industry USDOL Welcome: Jim Garner, Deputy Administrator, Office of...

You’ve spent years developing your culture and vision; Now the question is “does your team have the right mindset to grow or are you just going through the routines of the daily job?” Through an engaging and inspiring presentation, leadership and life strategist Mike Rodriguez will share ...

The NASWA Integrity Center has been traveling the United States to observe state efforts and provide valuable insights in reducing the improper payment rate. This panel will take a deep dive into understanding how the improper payment rate is calculated and promising practices aimed at red...

The role of (digital) technologies in back-offices and the underlying processes. We focus on digitalization and integration of systems, new IT applications and plans in this area. Service Delivery The role of (digital) technologies in front-offices; service delivery and customer contact...