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BI Beat articles often talk about strategies to help unemployment insurance (UI) claimants. For example, we recently wrote about our Claimant Handbook Model Claimant Handbook, which simplifies and prioritizes critical UI content for overwhelmed customers new to the UI system. Of course, it...

More than 1,000 people – including state and federal staff, exhibitors and workforce professionals from nearly all 50 states and territories– recently gathered in Dallas, Texas, for NASWA’s 2025 SUMMIT, presented by FAST Enterprises. With the theme of innovation at its core, the SUMMIT fea...

NASWA held meetings for the Board of Directors and National Policy Committees in Dallas, Texas, September 8-9, 2025.  

At the September 9, NASWA Board of Directors Meeting in Dallas, TX, Alison Eldridge (WA), Tracy Marshall (CO), and Gina Kelley (NASWA) presented on behalf of the Paid Family and Medical Leave (PFML) Workgroup, requesting its transition from a workgroup to a formal committee.

The SIDES Team has launched a bi-weekly webinar series on the Earnings Verification rewrite. These webinars will provide stakeholders with progress updates, recent changes, technical and programming developments, and dedicated time for Q&A.

Explore the new features of the unemployment insurance (UI) data dashboard.

NASWA was proud to be represented at the AWS Imagine: Education, State, and Local Government conference in Chicago last week. Paul Daniels, Manager of the NLx Research Hub, participated in the panel “Building AI-Ready Public Sector Organizations” alongside leaders from Vanderbilt Universit...

Heading to the SUMMIT? Be sure to stop by to see us in the Trinity Ballroom Exhibit Hall. Learn more about the innovative work happening across our service areas, including the Integrity Data Hub, Behavioral Insights, UI IT Support Center, Workforce IT Support Center, SIDES, ICON, Learning...

The National Labor Exchange (NLx) hosted its inaugural NLx Research Hub Connect convening August 13-14 in Washington, D.C. This in-person event brought together more than 50 thought leaders and practitioners from government agencies, academic institutions, research firms, technology develo...

“Do the math.” Simple advice—until you’re a claimant trying to calculate weekly earnings while juggling hours, wages, tips, and commissions. Small mistakes are common, but in unemployment insurance (UI) programs, they carry big consequences: improper payments, delays, and headaches for cla...