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In 2025, the Workforce Information Technology Support Center (WITSC), in partnership with the U.S. Department of Labor, assisted states in strengthening service delivery, modernizing systems, and improving the use of data and technology across the workforce system.

Debuting a new brand for the Multistate Data Collaborative

The 2025 UI Integrity Symposium, in partnership with USDOL, gathered nearly 350 attendees from 44 of our member states and territories along with numerous government partners in Tucson, AZ from December 3-4.

Learn more about what is happening across the United States in workforce and unemployment insurance.

UI ITSC Training

Reports

The resources below provide more information on the UI ITSC and the supporting ecosystem in which they operate.

The Information Technology Support Center (ITSC) is a national collaboration led by the National Association of State Workforce Agencies (NASWA), in partnership with the U.S. Department of Labor (USDOL), the Maryland Department of Labor, and all state workforce agencies

The Information Technology Support Center (ITSC) supports states in modernizing and managing their Unemployment Insurance (UI) IT systems by providing information, advisory services, and cost-effective software tools and products. These services help states improve operational efficiency, ...

The BI Beat is the monthly newsletter column of the NASWA Behavioral Insights team, featuring insights, practical examples, and interviews from the field.