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The resources below provide more information on the UI ITSC and the supporting ecosystem in which they operate.

The Information Technology Support Center (ITSC) is a national collaboration led by the National Association of State Workforce Agencies (NASWA), in partnership with the U.S. Department of Labor (USDOL), the Maryland Department of Labor, and all state workforce agencies

The Information Technology Support Center (ITSC) supports states in modernizing and managing their Unemployment Insurance (UI) IT systems by providing information, advisory services, and cost-effective software tools and products. These services help states improve operational efficiency, ...

The BI Beat is the monthly newsletter column of the NASWA Behavioral Insights team, featuring insights, practical examples, and interviews from the field.

The National Labor Exchange (NLx) provides complimentary services and tools to NASWA and DirectEmployers Association members.

The National Labor Exchange (NLx) is the trusted labor exchange network in the United States, powered by a unique public-private partnership between the National Association of State Workforce Agencies (NASWA) and DirectEmployers Association (DE). Built for purpose, not profit – since 2007...

Workforce Information Technology Support Center (Workforce ITSC), in collaboration with the Employment & Training and Technology Committees, hosted a virtual roundtable to explore Common Intake and Referral technology and processes. Workforce leaders from Arkansas, Pennsylvania, and Ut...

Inside the Enhancing Labor Market Insights with Jobs Data Training Program What do job postings reveal about the evolving labor market and how can those insights be used to shape workforce programs and policies?

Map depicted which US states are within the 10 specific NASWA regions.

In recent editions of the BI Beat, we have shared tools to help states improve communications and lower their improper payment rates, including a Model Claimant Handbook, a Model Employer Handbook, an earnings calculator, and a list of clarified separation reasons. Today, we add another—on...