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Track: UI UI Operations Focus States share new strategies to improve operations and customer service.   MODERATOR Erma Robinson-Cook, Director, Office of Re-Employment Assistance, Mississippi Department of Employment Security PANELISTS Stephen Geskey, Assoc...

Tracks: Comms, EO, and UI Equity, Plain Language, and Behavioral Insights: Frameworks for Improving State UI Programs This enlightening session will feature states sharing their experiences with using behavioral insights, plain language, and other strategies to improve equity and access...

Tracks: Tech and UI The Enchanted Gatekeepers: How States Use ID Verification and Validation to Secure the Realm Uncover the secrets and charms of the enchanted gatekeepers that states use to grant access to trusted identities. Learn the art of creating a seamless and frictionless user ...

Laying the Foundation for America’s Infrastructure Workforce Following the passage of the $1 trillion bipartisan infrastructure bill, the U.S. is seeing a historic level of investment in the country's infrastructure. To support these investments, state workforce agencies across the nation...

Tracks: Administrators, E&T, Tech, and UI  Customer Service Magic: Co-creating a Roadmap for an Aligned Customer-Centered Ecosystem of Supports and Services Delve into the transformative power of alignment in Health, Human Services, and Labor systems to advance economic mo...

TRACKS: E&T and WLMI State-Led Strategies to Strengthen the Nation’s Healthcare Workforce As the U.S. emerges from the COVID-19 pandemic, revitalizing the healthcare workforce is a major priority across the country. To meet this challenge, state workforce agencies are increasin...

Tracks: Tech and UI  Once Upon a Time: Tales of UI IT Modernization Dive into the storybook of UI IT modernization, where magical transformations breathe life into outdated systems and user experiences are elevated to new heights. States will recount their adventures against legacy...

This issue brief describes the Employer Resource Network (ERN), an innovative, employer- based model that pulls together a consortium of small- to mid-size businesses to provide job retention services, work supports, and training opportunities for entrylevel employees, many of whom are rec...

For Immediate Release WASHINGTON – The National Association of State Workforce Agencies (NASWA) announced the election of the 2020-2021 association year executive committee and board of directors last week at the annual Workforce Summit & UI Directors’ Conference, which...

Theme: Exchanges / Promising Practices Benefit Charges & Promising Practices Engage with our panelists as they talk about processes that should be reviewed when implementing the Benefit Charges exchange.   MODERATOR Wendy Sanders, Benefits Services Consultant, Flori...