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Tracks: E&T and Tech Reimagining American Job Center (AJC) Service Delivery Technological change, the global pandemic, and a range of other factors have prompted states across the country to reimagine how they deliver workforce services to the American public. Hear how states are ex...

Tracks: E&T, EO, and UI Innovations in Equitable Access to the UI Program Working outside of the UI system to increase awareness and accessibility. Leverage state experience with Navigator Grants to improve outreach for UI.   MODERATOR Evan Littrell, Director, State Engageme...

Laying the Foundation for America’s Infrastructure Workforce Following the passage of the $1 trillion bipartisan infrastructure bill, the U.S. is seeing a historic level of investment in the country's infrastructure. To support these investments, state workforce agencies across the nation...

Tracks: Tech and UI  Once Upon a Time: Tales of UI IT Modernization Dive into the storybook of UI IT modernization, where magical transformations breathe life into outdated systems and user experiences are elevated to new heights. States will recount their adventures against legacy...

View Recording If you registered for the conference and need the password to view the session recording, please contact naswa-meetings@naswa.org Promising Workforce Development Strategies from Pennsylvania, Nevada, and Washington The economic and health crisis has impacted America...

View Recording If you registered for the UI SIDES Seminar and need the password to view the session recording, please contact naswa-meetings@naswa.org As claim counts rose, the demand for electronic communication with employers sky-rocketed. States using SIDES E-Response saw drastic inc...

Streamline processes and improving integrity are two parts of the ongoing partnership between state workforce agencies and employers. Discover how your actions today may impact your state's performance when unemployment claims start to rise.  Moderator Tyler Smith, UI Technical Serv...

There is no question that the shortest distance between two points is a straight line. As you are preparing for modernization and program improvements, are you resolving workarounds and streamlining processes? This session will have you taking a second look at how you are approaching ...

Do you want to increase productivity? Improve flexibility? Provide better customer service? Technology can be used to anticipate customer needs, tailor business processes, and improve productivity. Find out how states are using technology to handle customer service in efficient and cost-ef...

Making sure our American Job Centers (AJC) are accessed by all is not only required but is smart for economic development in tight labor markets. Hear the basics, including what Missouri is doing to make sure the AJC's can be accessed and how Pennsylvania started an AJC in a public library...