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Tracks: Administrators, E&T, Legal, UI and WLMI Transitioning to the Evidence Era: From Dreams to Reality State workforce agencies have critical data assets and can help ignite a culture of evidence-building in their states. At this session, you'll hear from leaders who are on ...

With two vendor partners (Accenture and Amazon Web Services), the Texas Workforce Commission (TWC) launched a cloud-based automated virtual assistant/chat bot to engage Texans in a new way. Agency staff and vendor partners met the challenge of setting up the bot in just four days. It is

With a surge of new and unprecedented levels of unemployment insurance (UI) claims due to the COVID-19 pandemic starting in March 2020, the Texas Workforce Commission (TWC) recognized a need to manage the overwhelming demands being placed on its self-service UI application, Unemployment Be...

Promising Practice – Texas: Coordinated Mental Health Resources for Service Members, Veterans, and their Families Come listen as three different Texas state agencies describe how they are coordinating on mental health services, Veteran services, and workforce employment services to Servic...

For Immediate Release WASHINGTON - The National Association of State Workforce Agencies (NASWA) announced the appointment of Chairpersons of the Policy Committees of the Membership. These individuals, selected from across the U.S. to serve as NASWA Policy Committee Chairpersons, are as fo...

For Immediate Release WASHINGTON – The National Association of State Workforce Agencies (NASWA) announced the election of the 2020-2021 association year executive committee and board of directors last week at the annual Workforce Summit & UI Directors’ Conference, which...

Reopen Checklist Guidelines for Reopening Communication with Boards UI Volunteers Larry the Chatbot

View the questions received from the Texas Workforce Commission's chatbot so far.

For Immediate Release WASHINGTON - This week, the National Association of State Workforce Agencies (NASWA) held its 2020 Unemployment Insurance (UI) Interstate Benefits and Federal Programs Training in Kansas City, Missouri. Diana Harris, Quality, Training and Interstate Support Mana...

TX - Answer Packet 2020