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2023 NASWA SUMMIT

The location of the 2023 NASWA SUMMIT has been changed to the Westin Bonaventure in Los Angeles, CA. Please rest assured - there are NO changes to the dates or schedule of events for the SUMMIT. This is strictly a hotel change. Click the "Travel" tab or the button below for more information. 

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The 2022 NASWA SUMMIT reached record-breaking attendance with close to 800 registrants! Attendees experienced three days of inspiring speakers, informative, interactive breakout sessions, and networking opportunities with colleagues from around the country. 

The 2023 NASWA SUMMIT will be held at the Westin Bonaventure in Los Angeles, CA on September 13 - 14, 2023. Make plans to join us for this conference! Be sure to check back for additional details as we draw closer to the conference. 


Follow @NASWAORG and join the conversation on Twitter! #NASWASummit23

2023 NASWA SUMMIT Schedule

View Final ProgramView Speaker Biographies

Times listed below are in Pacific Time. Name badge must be worn to attend ALL events and meals.

You have not added any sessions to your schedule. To add sessions to your schedule, click on the star icon on any session.

Travel Information

Hotel Information

Westin Bonaventure

404 S Figueroa Street
Los Angeles, CA 90071
United States

UPDATES

Hotel Location Change 

The location of the 2023 NASWA SUMMIT has been changed to the Westin Bonaventure in Los Angeles, CA. Please rest assured - there are NO changes to the dates or schedule of events for the SUMMIT. This is strictly a hotel change.

The 2023 NASWA SUMMIT is moving from the Hilton Anaheim in Anaheim, CA to the Westin Bonaventure in Los Angeles, CA to ensure you receive the best possible conference experience and hotel service.

This change comes after careful consideration due to ongoing labor disputes and demonstrations at our originally planned venue. The ability to hold our event seamlessly where all participants are comfortable attending is our main priority. With the move to the Westin, we have fortunately increased the number of available rooms.

Reservation Information

NASWA has secured a block of rooms at the Westin Bonaventure, Los Angeles, at the per diem rate of $182 per night, plus taxes and fees. You may be charged a one-night deposit by the hotel, when you reserve your room, that will be refunded if you cancel within the cancellation guidelines (see below). Please click the link below to reserve your room. 

The reservation deadline is: Friday, September 1, 2023

Room Cancellation Guidelines: You may cancel your reservation for no charge before 11:59 PM local hotel time 2 days before arrival. Please note that the hotel will assess a fee of 305.80 USD if you cancel after this deadline. If you have made a prepayment, the hotel will retain all or part of your prepayment. If not, the hotel will charge your credit card.

 

Room Reservation FAQs:

If you had a room reservation at the Hilton Anaheim & now have a reservation at the Westin - Please Read This!

 

To make this transition as easy as possible, NASWA moved your reservation from the Hilton Anaheim to the Westin Bonaventure. You should have received a confirmation email from the Westin with your new room reservation. If you didn't, please check the email you make hotel reservations with and check your spam/junk mail.  NOTE: You will also receive a cancellation notice and refund of any deposits made for your Hilton Anaheim reservation.

Once you receive your confirmation email from Westin Reservations, you need to: 

  • KEEP the new Westin Reservation
    • If you are happy to stay with us at the Westin Bonaventure,  you must provide form of payment:
      • Click on "Modify or Cancel Reservation"
      • Add your Credit Card Information and Update your Billing Address by selecting the corresponding drop-downs.
      • Or you can provide a form of payment by calling the hotel reservations team 24/7 at 888-627-8520.
  • CANCEL the new Westin Reservation: 
    • If you do not wish to take this journey with us to the Westin, you can cancel your reservation using the confirmation email you received from the Westin. 
If you currently have a room reservation at another Anaheim hotel: 

 

If you opted to book a reservation at a nearby Anaheim hotel, we recommend canceling your reservation and booking a room at the Westin Bonaventure.

A block of rooms has been reserved at the Westin Bonaventure located at 404 S Figueroa St, Los Angeles, CA 90071. 

See above for the Westin reservation link!

 

If you have no hotel reservation and need to make a reservation

 

A block of rooms has been reserved at the Westin Bonaventure located at 404 S Figueroa St, Los Angeles, CA 90071. 

Please see above for the Westin reservatin link!

 

If you have any questions or concerns regarding this move after reviewing the information above, please contact SUMMIT@naswa.org.


Transportation

Flight Arrangements

If you have already made your flight arrangements, you may be a little further from our new hotel, but all are within driving distance. See map below:

2023 NASWA SUMMIT | Airport Proximity to Westin

 

Ground Transportation 

Taxi Service to/from the airport: Taxi fare from Los Angeles Airport (LAX) to the hotel is a flat fee of $55.00

 

Shuttle Service to/from the airport: (Serving: Los Angeles International-LAX; John Wayne Airport-SNA; Long Beach-LGB)

SUMMIT attendees can receive a $20 discount when booking with Karmel Shuttle. | Reservations are required | Book with the link below OR call for reservations.

Karmel Shuttle Reservations

Karmel Shuttle Reservation Line: 714-670-3480 | Promo Code: NASWA23


 

If you have any questions or concerns regarding this move after reviewing the information above, please contact SUMMIT@naswa.org.

 

Conference FAQs

How do I cancel my registration?

In the Registration Confirmation email you received from NASWA Meetings after registering for the conference, follow the instructions to modify your registration. You'll need your confirmation number and the email address used to complete the registration to modify your registration. Click, "Cancel Registration" and follow the instructions to complete your cancellation.

Attendees who cancel and do not transfer their registration will be charged a $50.00 processing fee for cancellations/refunds requested on or before 14 days prior to the start of the event. No refunds will be made for cancellation/refund requests received within 14 days of the event.

If you do not have your confirmation email, please contact NASWA-Meetings@naswa.org to request a duplicate.

How do I transfer my registration to someone else?

In the Registration Confirmation email you received from NASWA Meetings after registering for the conference, follow the instructions to modify your registration. You'll need your confirmation number and the email address used to complete the registration to modify your registration. Click, "Transfer Registration" and follow the instructions to substitute an attendee. 

If you do not have your Registration Confirmation email, please contact NASWA-Meetings@naswa.org to request a duplicate.

How can I download a copy of my registration invoice/receipt?

In the Registration Confirmation email you received from NASWA Meetings after registering for the conference, click the link to view/print your invoice/receipt.

If you do not have your confirmation email, please contact NASWA-Meetings@naswa.org to request a duplicate.

I have a question about a NASWA event. How do I contact NASWA?

If you have a question about a specific NASWA meeting or event, please contact NASWA-Meetings@naswa.org.

What are the cancellation and refund policies?

Attendees who cancel and do not transfer their registration will be charged a $50.00 processing fee for cancellations/refunds requested on or before 14 days prior to the start of the event.

No refunds will be made for cancellation/refund requests received within 14 days of the event.

2023 NASWA SUMMIT Presentations

Wednesday, September 13, 2023

ACCESS Project Overview

Session: Concurrent Breakout Session: Customer Service Magic: Co-creating a Roadmap for an Aligned Customer-Centered Ecosystem of Supports and Services | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Carver, Elizabeth - Utah Department of Workforce Services
  • Hiltunen, Amy - National Association of State Workforce Agencies
  • Maneely, Jess - American Public Human Services Association (APHSA)
  • Pilotin-Freitas, Maricar - Hawaii Department of Labor & Industrial Relations
  • Sasu, Nana - American Public Human Services Association (APHSA)

Customer Experience in California

Session: Concurrent Breakout Session: Innovations in Integrating Customer Experience Communications, Design, Accessibility, and Equity that Will Leave You Spellbound | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Levy, Loree - California Employment Development Department

Customer Experience in New Jersey

Session: Concurrent Breakout Session: Innovations in Integrating Customer Experience Communications, Design, Accessibility, and Equity that Will Leave You Spellbound | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Ledan, Shahrazad - New Jersey Department of Labor and Workforce Development
  • Cho, Janice - New Jersey Department of Labor and Workforce Development

Customer Experience in Washington State

Session: Concurrent Breakout Session: Innovations in Integrating Customer Experience Communications, Design, Accessibility, and Equity that Will Leave You Spellbound | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Feek, Cami - Washington State Employment Security Department
  • LaPalm, Matthew - Washington State Employment Security Department

Roles and Responsibilities for UIA Modernization

Session: Concurrent Breakout Session: Once Upon a Time: Tales of UI IT Modernization | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Dale, Julia - Michigan Department of Labor and Economic Opportunity

State of Hawaii DLIR UI Modernization Project

Session: Concurrent Breakout Session: Once Upon a Time: Tales of UI IT Modernization | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Thomas, Lizabeth - Hawaii Department of Labor & Industrial Relations

Measuring the Healthcare Workforce in Washington

Session: Concurrent Breakout Session: State-Led Strategies to Strengthen the Nation’s Healthcare Workforce | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Vance-Sherman, Anneliese - Washington State Employment Security Department

Workforce for a Health California

Session: Concurrent Breakout Session: State-Led Strategies to Strengthen the Nation’s Healthcare Workforce | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Pitt, Jessica - California Labor and Workforce Development Agency

The National Talent Pipeline Development Initiative

Session: Concurrent Breakout Session: The National Talent Hub for Transitioning Service Members and Veterans: Connecting Industry, Talent, and Training Like Never Before | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Weinman, Robert - National Institute for Innovation & Technology

Cradle to Career (C2C): Data System

Session: Concurrent Breakout Session: Addressing Privacy, Security and Legal Knowledge Gaps and Resource Needs | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Faulkner, Amy - California Employment Development Department

Data Integration Support Center

Session: Concurrent Breakout Session: Addressing Privacy, Security and Legal Knowledge Gaps and Resource Needs | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Fong-Batkin, LeAnn - WestEd
  • Rodriguez, Baron - Data Integration Support Center

Interagency Data Sharing: Texas Initiatives

Session: Concurrent Breakout Session: Addressing Privacy, Security and Legal Knowledge Gaps and Resource Needs | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Lowe, Donna - Texas Workforce Commission

CA Youth Apprenticeship

Session: Concurrent Breakout Session: Expanding and Strengthening Career Pathways Through Youth & Pre-Apprenticeships | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Burnes, Adele - California Department of Industrial Relations

BLS Insights - Impact of the Aging Workforce

Session: Concurrent Breakout Session: Labor Market Participation Rates: Insights and Response Strategies | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Hatch Maxfield, Julie - U.S. Bureau of Labor Statistics - DC

Labor Force Participation in South Carolina

Session: Concurrent Breakout Session: Labor Market Participation Rates: Insights and Response Strategies | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Grady, Bryan - South Carolina Department of Employment and Workforce

Addressing Worker Misclassification in Missouri

Session: Concurrent Breakout Session: Tackling Worker Misclassification: Strategies to Respond | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Follett, Andrea - Missouri Department of Labor and Industrial Relations

Powerful Partnership: Communications Working with Human Resources

Session: Concurrent Breakout Session: The Magical Codex of Staffing: Secrets to Ward Off Staffing Shortages Through Hiring & Retention, Innovations and Outreach | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Parker, Larry - North Carolina Department of Commerce - Division of Employment Security

The Employee Journey

Session: Concurrent Breakout Session: The Magical Codex of Staffing: Secrets to Ward Off Staffing Shortages Through Hiring & Retention, Innovations and Outreach | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Shaffer, Becky - Kansas Department of Labor

The Never-ending Battle to Find… and Keep… Talent

Session: Concurrent Breakout Session: The Magical Codex of Staffing: Secrets to Ward Off Staffing Shortages Through Hiring & Retention, Innovations and Outreach | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Harrington, Michael - Vermont Department of Labor

Unleashing the Boundless Potential of UI IT Modernization

Session: Concurrent Breakout Session: Unleashing the Boundless Potential of UI IT Modernization | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Ansaldi, Lou - National Association of State Workforce Agencies
  • Peirce, Ben - National Association of State Workforce Agencies

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