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2023 NASWA SUMMIT

The location of the 2023 NASWA SUMMIT has been changed to the Westin Bonaventure in Los Angeles, CA. Please rest assured - there are NO changes to the dates or schedule of events for the SUMMIT. This is strictly a hotel change. Click the "Travel" tab or the button below for more information. 

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The 2022 NASWA SUMMIT reached record-breaking attendance with close to 800 registrants! Attendees experienced three days of inspiring speakers, informative, interactive breakout sessions, and networking opportunities with colleagues from around the country. 

The 2023 NASWA SUMMIT will be held at the Westin Bonaventure in Los Angeles, CA on September 13 - 14, 2023. Make plans to join us for this conference! Be sure to check back for additional details as we draw closer to the conference. 

Follow @NASWAORG and join the conversation on Twitter! #NASWASummit23

2023 NASWA SUMMIT Schedule

View Final ProgramView Speaker Biographies

Times listed below are in Pacific Time. Name badge must be worn to attend ALL events and meals.

UI Integrity Center Steering Committee Meeting

View session for more information
Santa Barbara (Lobby Level)

Hospitality Desk

Pick up your name badge. Early check-in for committee meetings and SUMMIT. A name badge is required for entry into all event programming.
California Ballroom Foyer (Level 2)

Hospitality Desk

Pick up your name badge: check-in for committee meetings and SUMMIT. A name badge is required for entry into all event programming.
California Ballroom Foyer (Level 2)

Hosted Breakfast for Board of Directors and Policy Committee Meeting Attendees

Santa Anita \ Beaudry B \ San Bernardino (Lobby Level)

NASWA Board of Directors and Policy/Steering Committee Meetings

NOTE: Name badges are required for meeting attendance. Check in and pick up your name badge at the hospitality desk on Level 2. View session for more information

Exhibitor Set-Up

California Ballroom Foyer and San Diego (Level 2)

Hosted Lunch for Board of Directors and Policy Committee Meeting Attendees

Santa Anita \ Beaudry B \ San Bernardino (Lobby Level)

SUMMIT Welcome Reception with Sponsors/Exhibitors

Name badges are required for entry. All registered SUMMIT attendees and registered guests as well as NASWA Board of Directors and Policy Committee meeting attendees are welcome to attend. | Thank you to our Diamond Sponsor and Platinum sponsors for sponsoring the Welcome Reception Libation Station and Food Stations!
California Ballroom Foyer and San Diego (Level 2)

Hospitality Desk

Check-in and pick up your SUMMIT name badge!
California Ballroom Foyer (Level 2)

Sponsor and Exhibitor Showcase

Thank you to all of our conference sponsors and exhibitors! Be sure to visit our sponsors, exhibitors, and NASWA Services groups in the California Ballroom Foyer and San Diego on Level 2.
California Ballroom Foyer and San Diego (Level 2)

Hosted SUMMIT Breakfast

Thank you to our Silver Sponsors for sponsoring the conference breakfast! Amazon Web Services | Coursera, Inc. | CSG Government Solutions | Eightfold.ai | Fiserv | Incode Technologies | Monster Government Solutions | Nava Public Benefit Corporation | Navient B.P.O., LLC | Russell Allen Partners | SATRDÉ, LLC CX - EX Solutions | Snowflake | Studio Science | Thomson Reuters | TrussWorks, Inc.
California Ballroom (Level 2)

Opening Ceremonies

NASWA Welcome and Pledge of Allegiance, Welcome to California!, Forging Public/Private Partnerships to Advance California’s Workforce Development Priorities, A Word from our Diamond Sponsor, and Hearing from the Acting Assistant Secretary, ETA, U.S. Department of Labor
California Ballroom (Level 2)

Coffee Break with Exhibitors

Thank you to all of our conference sponsors and exhibitors! Be sure to visit our sponsors, exhibitors, and NASWA Services groups in the California Ballroom Foyer and San Diego on Level 2.
California Ballroom Foyer and San Diego (Level 2)

Concurrent Breakout Session: Attorney Workgroup (NASWA Members only)

TRACK: Legal | Time for the NASWA Attorney Workgroup members to gather, open to NASWA members.
Santa Anita A (Lobby Level)

Concurrent Breakout Session: Innovations in Integrating Customer Experience Communications, Design, Accessibility, and Equity that Will Leave You Spellbound

TRACKS: Administrators, Comms, E and T, EO, Tech, and UI | Discover the secrets to forge deep connections, infuse your programs with enchanting user-friendly design, and create inclusive experiences for all. Unravel the magical secrets and witness real-world examples of successful integration and practices.
Santa Anita B (Lobby Level)

Concurrent Breakout Session: Customer Service Magic: Co-creating a Roadmap for an Aligned Customer-Centered Ecosystem of Supports and Services

Tracks: Administrators, E and T, Tech, and UI | Delve into the transformative power of alignment in Health, Human Services, and Labor systems to advance economic mobility for individuals and families. The Aligned, Customer-Centric Ecosystem of Supports and Services (ACCESS) initiative, a path-paving project led by the American Public Human Services Association (APHSA)...Read more
Santa Anita C (Lobby Level)

Concurrent Breakout Session: The National Talent Hub for Transitioning Service Members and Veterans: Connecting Industry, Talent, and Training Like Never Before

TRACK: E and T | Experience a demonstration of the National Talent Hub and the many ways it connects industry, military talent, and training opportunities. Available at no cost to Veterans, Transitioning Service Members, and military spouses, the National Talent Hub offers a suite of integrated products including skills assessment, access to participating employers, virtual job fairs, current workforce data, educational opportunities, and more.
Palos Verdes (Lobby Level)

Concurrent Breakout Session: State-Led Strategies to Strengthen the Nation’s Healthcare Workforce

Tracks: E and T and WLMI | This session will feature insights on the healthcare workforce as well as promising practices from state-led efforts to strengthen this workforce over the short- and long-term.
Santa Barbara (Lobby Level)

Concurrent Breakout Session: Once Upon a Time: Tales of UI IT Modernization

Tracks: Tech and UI | Dive into the storybook of UI IT modernization, where magical transformations breathe life into outdated systems and user experiences are elevated to new heights. States will recount their adventures against legacy constraints...Read more
San Gabriel (Lobby Level)

Concurrent Breakout Session: Transitioning to the Evidence Era: From Dreams to Reality

TRACKS: Administrators, E and T, Legal, UI, and WLMI | State workforce agencies have critical data assets and can help ignite a culture of evidence-building in their states. At this session, you'll hear from leaders who are on a mission to use data to transform education...Read more
Beaudry A (Lobby Level)

Hosted SUMMIT Luncheon

A Word from Our Gold Sponsors | Thank you to our Gold sponsors for sponsoring this luncheon! CATCH Intelligence | EY | FutureFit AI | Infosys Public Services | Launchpad | On Point Technology, LLC | Salesforce | Sagitec | Socure | Tata Consultancy Services
California Ballroom (Level 2)

Concurrent Breakout Session: Tackling Worker Misclassification: Strategies to Respond

TRACKS: Legal and UI | Join to hear about how states and the USDOL Wage & Hour Division are responding to address worker misclassification. Over the last decade, the rise of a gig economy and virtual employment positions have made worker misclassification a much more prominent issue across the country....Read more
Santa Anita A (Lobby Level)

Concurrent Breakout Session: The Magical Codex of Staffing: Secrets to Ward Off Staffing Shortages Through Hiring & Retention, Innovations and Outreach

TRACKS: Administrators, Comms, E and T, Tech, UI and WLMI | Explore and reveal the magical approaches states are using to attract, hire and retain top talent to ward off staffing shortages. Unleash the power of innovative recruitment, retention and outreach strategies, equipping yourself with the enchanting skills...Read more
Santa Anita B (Lobby Level)

Concurrent Breakout Session: Addressing Privacy, Security and Legal Knowledge Gaps and Resource Needs

TRACKS: E and T, Legal, UI and WLMI | State agencies want to access and use administrative data to develop insights that improve policies and programs. New support is available to states through the Data Integration Support Center (DISC), hosted by WestEd. DISC helps public agencies address privacy, security, and legal knowledge gaps and resource needs...Read more
Santa Anita C (Lobby Level)

Concurrent Breakout Session: Expanding and Strengthening Career Pathways Through Youth & Pre-Apprenticeships

TRACK: E and T | Youth and pre-apprenticeship programs have the potential to create meaningful career pathways into in-demand sectors and occupations — especially for youth, young adults, and historically-underrepresented groups. Hear what strategies can be leveraged to expand youth and pre-apprenticeships and how states are putting these strategies into practice across the country.
Palos Verdes (Lobby Level)

Concurrent Breakout Session: Artificial Intelligence Wonderland - Policy, Guidelines and State Innovation

TRACKS: Administrators, E and T, Tech, UI, and WLMI | This workshop aims to delve into the transformative potential of Artificial Intelligence (AI) and its impact on the workforce agency of the future. You will leave this session with a better understanding of the opportunities and challenges presented by AI technologies...Read more
Santa Barbara (Lobby Level)

Concurrent Breakout Session: Unleashing the Boundless Potential of UI IT Modernization

TRACKS: Tech and UI | Join us for this exploratory workshop as we go on a journey to discover the endless possibilities and innovations that await UI IT Modernization. Discover the transformative power of cutting-edge technologies...Read more
San Gabriel (Lobby Level)

Concurrent Breakout Session: Labor Market Participation Rates: Insights and Response Strategies

TRACK: WLMI | In recent years, tracking developments in labor force participation has been like riding a roller coaster. Why are policymakers so focused on this labor market measure, what have been the key historical shifts, and where are participation rates today?...Read more
Beaudry A (Lobby Level)

Plenary Session

Laying the Foundation for America’s Infrastructure Workforce, A Word from our Platinum Sponsors, and Updates from the U.S. Department of Labor (USDOL)
California Ballroom (Level 2)

Networking Break with Sponsors and Exhibitors

Thank you to all of our conference sponsors and exhibitors! Be sure to visit our sponsors, exhibitors, and NASWA Services groups in the California Ballroom Foyer and San Diego on Level 2.
California Ballroom Foyer and San Diego (Level 2)

Plenary Session

A Word from our Platinum Sponsors and What Workforce Leaders Should Know About the National Legislative & Political Arena
California Ballroom (Level 2)

Day 1 Adjourned

Hospitality Desk

Check in and pick up your SUMMIT name badge and House of Blues entry wristband!
California Ballroom Foyer (Level 2)

Sponsor and Exhibitor Showcase

Thank you to all of our conference sponsors and exhibitors! Be sure to visit our sponsors, exhibitors, and NASWA Services groups in the California Ballroom Foyer and San Diego on Level 2.
California Ballroom Foyer and San Diego (Level 2)

Hosted SUMMIT Breakfast

California Ballroom (Level 2)

Plenary Session

A Word from our Silver Sponsors, Economic Outlook, and Disaster Unemployment Assistance (DUA): State Partnership and Collaboration
California Ballroom (Level 2)

Coffee Break with Sponsors and Exhibitors

Thank you to our sponsors and exhibitors! Be sure to visit our sponsors, exhibitors, and NASWA Services groups in the Exhibit Area. 
California Ballroom Foyer and San Diego (Level 2)

Concurrent Breakout Session: The Enchanted Gatekeepers: How States Use ID Verification and Validation to Secure the Realm

TRACKS: Tech and UI | Uncover the secrets and charms of the enchanted gatekeepers that states use to grant access to trusted identities. Learn the art of creating a seamless and frictionless user experience while deploying powerful identity verification spells to keep your gates secure from unauthorized access.
Santa Anita A (Lobby Level)

Concurrent Breakout Session: Magical Workforce Digital Transformation Adventures: What’s Happening in the States and How Can We Accelerate Innovation?

TRACKS: Administrators, E and T, Tech, and WLMI | Explore the magic of digital transformation (dX) in workforce development and learn about early adopter state adventures in some of Workforce ITSC’s recent offerings (including the “Accelerating Digital Transformation in Workforce” Masterclass and “Aligned Case Management” initiative)...Read more
Santa Anita B (Lobby Level)

Concurrent Breakout Session: Teacher Apprenticeships - State Workforce Agency Solutions to a National Challenge

TRACK: E and T | As the U.S. emerges from the COVID-19 pandemic, school districts across the country have encountered significant teacher shortages. To address this challenge, state workforce agencies have led the way with the creation and expansion of teacher apprenticeship programs...Read more
Santa Anita C (Lobby Level)

Concurrent Breakout Session: From Evaluations to Operations - Looking Toward the Future of RESEA

TRACKS: E and T, and UI | Learn about where states are with Reemployment Services and Eligibility Assessment (RESEA) program evaluations and improvements to services.
Santa Barbara (Lobby Level)

Concurrent Breakout Session: Equity, Plain Language, and Behavioral Insights: Frameworks for Improving State UI Programs

TRACKS: Comms, EO, and UI | This enlightening session will feature states sharing their experiences with using behavioral insights, plain language, and other strategies to improve equity and accessibility in the UI program. How did they do it? What difference has it made? Join us! We hope you’ll come away with new ideas for improving equity and accessibility in your own program, and an understanding of how NASWA can help.
San Gabriel (Lobby Level)

Concurrent Breakout Session: K-12 and Workforce Data - Partnerships for Student Success

TRACKS: E and T, Legal, Tech, and WLMI | Our youth are the future...and supporting them on their journey to Tomorrowland requires insights from data. Join this session to learn from states who are partnering across workforce and education agencies...Read more
Beaudry A (Lobby Level)

Salute to Leadership Awards Luncheon

NASWA’s Board of Directors and Committee Chairs will be recognized with awards for their service during the Association Year 2022-2023. 12:15 – 1:00 PM     Lunch | 1:00 – 1:30 PM       Salute to Leadership Awards
California Ballroom (Level 2)

Transition and Networking Time

87th Annual Membership Meeting

This meeting is only open to state administrators and state members who are eligible to vote for their state.
California Ballroom (Level 2)

Concurrent Breakout Session: Roll Call of States with Case Law Updates, Significant Legislation, and Emerging Legal Issues

TRACK: Legal | An opportunity for state workforce agency attorneys and policy staff to report on and ask questions of each other about significant legal cases, legislation, and policy development.
Santa Anita A (Lobby Level)

Concurrent Breakout Session: Reimagining American Job Center (AJC) Service Delivery

TRACKS: E and T, and Tech | Technological change, the global pandemic, and a range of other factors have prompted states across the country to reimagine how they deliver workforce services to the American public. Hear how states are expanding access...Read more
Santa Anita B (Lobby Level)

Concurrent Breakout Session: Innovations in Equitable Access to the UI Program

TRACKS: E and T, EO, and UI | Working outside of the UI system to increase awareness and accessibility. Leverage state experience with Navigator Grants to improve outreach for UI.
Santa Anita C (Lobby Level)

Concurrent Breakout Session: Career Information and Exploration Tools: California’s Next Frontier

TRACKS: E and T, and WLMI | Demand is growing for interactive data visualizations and tools to help effectively relay labor market information to core audiences. In response, the California Employment Development Department’s Labor Market Information Division developed the new and interactive California Occupational Guides, providing students, jobseekers, and occupational researchers...Read more
Santa Barbara (Lobby Level)

Concurrent Breakout Session: UI Operations Focus

TRACK: UI | States share new strategies to improve operations and customer service.
San Gabriel (Lobby Level)

Concurrent Breakout Session: Service Delivery for Underserved and Marginalized Populations: Strategic Approaches from Frontierland

TRACKS: Administrators, E&T, and WLMI | Giving more people and communities the ability to prosper is at the heart of the workforce system's mission. Come to this session to hear how several western state agencies are leveraging data, customized outreach strategies, and partnerships to understand needs and support responsive services and service delivery. Is the west the best?
Beaudry A (Lobby Level)

Networking Break with Sponsors and Exhibitors

Thank you to all of our conference sponsors and exhibitors! Be sure to visit our sponsors, exhibitors, and NASWA Services groups in the California Ballroom Foyer and San Diego on Level 2.
California Ballroom Foyer and San Diego (Level 2)

Concurrent Breakout Session: Legal Focus - Compliance and Legislative Discussion with the U.S. Department of Labor

TRACK: Legal | An opportunity to discuss unemployment insurance compliance and legal issues with the U.S. Department of Labor.
Santa Anita A (Lobby Level)

Concurrent Breakout Session: Communications and Labor Market Information Shops Partner to Create Data Magic

TRACKS: Administrators, Comms, and WLMI | Increase the spotlight on your agency and the impact of its data. This session will feature strategies that Communications and WLMI units employ as they work together to prepare and disseminate data products for end users. It will feature creative products developed by several states.
Santa Anita B (Lobby Level)

Concurrent Breakout Session: The UI Community’s Space Mountain: Using the Integrity Data Hub for Data Analysis and Fraud Detection/Prevention

TRACKS: Tech and UI | Representatives from the NASWA Integrity Data Hub (IDH) team and Connecticut will describe how data is collected, analyzed and shared using the IDH to detect and prevent fraud at the state and national level. Discussion will also include some...Read more
Santa Anita C (Lobby Level)

Concurrent Breakout Session: Skills Magic: Building the Future Workforce with Skills

TRACKS: E and T, Tech, and WLMI | What will it take to create a skills-based economy? What can skills-as-currency bring about for our communities and customers? Listen as workforce development leaders and solution providers share their adventures in using skills-based approaches to build the future of work by...Read more
Santa Barbara (Lobby Level)

Concurrent Breakout Session: Real Talk: Coaching to Advance Your In-State and Cross-State Data Sharing Activities

TRACKS: Administrators, E and T, Legal, UI, and WLMI | Data sharing efforts can feel like a spinning teacup ride--lots of activity and limited progress. We're here to help. Come tap into the expertise of several organizations partnering to support states in accessing and using administrative data. Through one-to-one exchanges...Read more
San Gabriel (Lobby Level)

Concurrent Breakout Session: Innovations in Youth Workforce Services

TRACKS: Administrators and E and T | Youth and young adults face a unique set of challenges as they explore career opportunities and transition into the workforce—especially in the wake of a years-long pandemic. Hear how states are developing innovative programs to expand access to career pathways and support youth and young adults as they enter the U.S. labor market.
Beaudry A (Lobby Level)

Closing Ceremonies

Introduction of New AY2023-2024 Board Chair & Board of Directors and Conference Adjournment
California Ballroom (Level 2)

House of Blues Evening Event

Join us for a fun evening of music, networking, and food! This event is included in the SUMMIT registration fee. Guests must be registered in advance. Buses will depart from the Westin Bonaventure (Figueroa St. entrance on Level 2) beginning at 5:45 PM. Last bus will depart at 6:15 PM.

You have not added any sessions to your schedule. To add sessions to your schedule, click on the star icon on any session.

Travel Information

Hotel Information

Westin Bonaventure

404 S Figueroa Street
Los Angeles, CA 90071
United States

UPDATES

Hotel Location Change 

The location of the 2023 NASWA SUMMIT has been changed to the Westin Bonaventure in Los Angeles, CA. Please rest assured - there are NO changes to the dates or schedule of events for the SUMMIT. This is strictly a hotel change.

The 2023 NASWA SUMMIT is moving from the Hilton Anaheim in Anaheim, CA to the Westin Bonaventure in Los Angeles, CA to ensure you receive the best possible conference experience and hotel service.

This change comes after careful consideration due to ongoing labor disputes and demonstrations at our originally planned venue. The ability to hold our event seamlessly where all participants are comfortable attending is our main priority. With the move to the Westin, we have fortunately increased the number of available rooms.

Reservation Information

NASWA has secured a block of rooms at the Westin Bonaventure, Los Angeles, at the per diem rate of $182 per night, plus taxes and fees. You may be charged a one-night deposit by the hotel, when you reserve your room, that will be refunded if you cancel within the cancellation guidelines (see below). Please click the link below to reserve your room. 

The reservation deadline is: Friday, September 1, 2023

Room Cancellation Guidelines: You may cancel your reservation for no charge before 11:59 PM local hotel time 2 days before arrival. Please note that the hotel will assess a fee of 305.80 USD if you cancel after this deadline. If you have made a prepayment, the hotel will retain all or part of your prepayment. If not, the hotel will charge your credit card.

 

Room Reservation FAQs:

If you had a room reservation at the Hilton Anaheim & now have a reservation at the Westin - Please Read This!

 

To make this transition as easy as possible, NASWA moved your reservation from the Hilton Anaheim to the Westin Bonaventure. You should have received a confirmation email from the Westin with your new room reservation. If you didn't, please check the email you make hotel reservations with and check your spam/junk mail.  NOTE: You will also receive a cancellation notice and refund of any deposits made for your Hilton Anaheim reservation.

Once you receive your confirmation email from Westin Reservations, you need to: 

  • KEEP the new Westin Reservation: 
    • If you are happy to stay with us at the Westin Bonaventure,  you must provide form of payment:
      • Click on "Modify or Cancel Reservation"
      • Add your Credit Card Information and Update your Billing Address by selecting the corresponding drop-downs.
      • Or you can provide a form of payment by calling the hotel reservations team 24/7 at 888-627-8520.
  • CANCEL the new Westin Reservation: 
    • If you do not wish to take this journey with us to the Westin, you can cancel your reservation using the confirmation email you received from the Westin. 
If you currently have a room reservation at another Anaheim hotel: 

 

If you opted to book a reservation at a nearby Anaheim hotel, we recommend canceling your reservation and booking a room at the Westin Bonaventure.

A block of rooms has been reserved at the Westin Bonaventure located at 404 S Figueroa St, Los Angeles, CA 90071. 

See above for the Westin reservation link!

 

If you have no hotel reservation and need to make a reservation

 

A block of rooms has been reserved at the Westin Bonaventure located at 404 S Figueroa St, Los Angeles, CA 90071. 

Please see above for the Westin reservatin link!

 

If you have any questions or concerns regarding this move after reviewing the information above, please contact SUMMIT@naswa.org.

Transportation

Flight Arrangements

If you have already made your flight arrangements, you may be a little further from our new hotel, but all are within driving distance. See map below:

2023 NASWA SUMMIT | Airport Proximity to Westin

 

Ground Transportation 

Taxi Service to/from the airport: Taxi fare from Los Angeles Airport (LAX) to the hotel is a flat fee of $55.00

 

Shuttle Service to/from the airport: (Serving: Los Angeles International-LAX; John Wayne Airport-SNA; Long Beach-LGB)

SUMMIT attendees can receive a $20 discount when booking with Karmel Shuttle. | Reservations are required | Book with the link below OR call for reservations.

Karmel Shuttle Reservations

Karmel Shuttle Reservation Line: 714-670-3480 | Promo Code: NASWA23

 

If you have any questions or concerns regarding this move after reviewing the information above, please contact SUMMIT@naswa.org.

 

Conference FAQs

How do I cancel my registration?

In the Registration Confirmation email you received from NASWA Meetings after registering for the conference, follow the instructions to modify your registration. You'll need your confirmation number and the email address used to complete the registration to modify your registration. Click, "Cancel Registration" and follow the instructions to complete your cancellation.

Attendees who cancel and do not transfer their registration will be charged a $50.00 processing fee for cancellations/refunds requested on or before 14 days prior to the start of the event. No refunds will be made for cancellation/refund requests received within 14 days of the event.

If you do not have your confirmation email, please contact NASWA-Meetings@naswa.org to request a duplicate.

How do I transfer my registration to someone else?

In the Registration Confirmation email you received from NASWA Meetings after registering for the conference, follow the instructions to modify your registration. You'll need your confirmation number and the email address used to complete the registration to modify your registration. Click, "Transfer Registration" and follow the instructions to substitute an attendee. 

If you do not have your Registration Confirmation email, please contact NASWA-Meetings@naswa.org to request a duplicate.

How can I download a copy of my registration invoice/receipt?

In the Registration Confirmation email you received from NASWA Meetings after registering for the conference, click the link to view/print your invoice/receipt.

If you do not have your confirmation email, please contact NASWA-Meetings@naswa.org to request a duplicate.

I have a question about a NASWA event. How do I contact NASWA?

If you have a question about a specific NASWA meeting or event, please contact NASWA-Meetings@naswa.org.

What are the cancellation and refund policies?

Attendees who cancel and do not transfer their registration will be charged a $50.00 processing fee for cancellations/refunds requested on or before 14 days prior to the start of the event.

No refunds will be made for cancellation/refund requests received within 14 days of the event.

Contact Us

For more information, please contact: naswa-meetings@naswa.org

2023 NASWA SUMMIT Presentations

Wednesday, September 13, 2023

ACCESS Project Overview

Session: Concurrent Breakout Session: Customer Service Magic: Co-creating a Roadmap for an Aligned Customer-Centered Ecosystem of Supports and Services | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Carver, Elizabeth - Utah Department of Workforce Services
  • Hiltunen, Amy - National Association of State Workforce Agencies
  • Maneely, Jess - American Public Human Services Association (APHSA)
  • Pilotin-Freitas, Maricar - Hawaii Department of Labor & Industrial Relations
  • Sasu, Nana - American Public Human Services Association (APHSA)

Customer Experience in California

Session: Concurrent Breakout Session: Innovations in Integrating Customer Experience Communications, Design, Accessibility, and Equity that Will Leave You Spellbound | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Levy, Loree - California Employment Development Department

Customer Experience in New Jersey

Session: Concurrent Breakout Session: Innovations in Integrating Customer Experience Communications, Design, Accessibility, and Equity that Will Leave You Spellbound | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Ledan, Shahrazad - New Jersey Department of Labor and Workforce Development
  • Cho, Janice - New Jersey Department of Labor and Workforce Development

Customer Experience in Washington State

Session: Concurrent Breakout Session: Innovations in Integrating Customer Experience Communications, Design, Accessibility, and Equity that Will Leave You Spellbound | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Feek, Cami - Washington State Employment Security Department
  • LaPalm, Matthew - Washington State Employment Security Department

Roles and Responsibilities for UIA Modernization

Session: Concurrent Breakout Session: Once Upon a Time: Tales of UI IT Modernization | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Dale, Julia - Michigan Department of Labor and Economic Opportunity

State of Hawaii DLIR UI Modernization Project

Session: Concurrent Breakout Session: Once Upon a Time: Tales of UI IT Modernization | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Thomas, Lizabeth - Hawaii Department of Labor & Industrial Relations

Measuring the Healthcare Workforce in Washington

Session: Concurrent Breakout Session: State-Led Strategies to Strengthen the Nation’s Healthcare Workforce | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Vance-Sherman, Anneliese - Washington State Employment Security Department

Workforce for a Health California

Session: Concurrent Breakout Session: State-Led Strategies to Strengthen the Nation’s Healthcare Workforce | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Pitt, Jessica - California Labor and Workforce Development Agency

The National Talent Pipeline Development Initiative

Session: Concurrent Breakout Session: The National Talent Hub for Transitioning Service Members and Veterans: Connecting Industry, Talent, and Training Like Never Before | Wednesday September 13, 2023 | 8:30 AM
Presenter(s):
  • Weinman, Robert - National Institute for Innovation & Technology

Cradle to Career (C2C): Data System

Session: Concurrent Breakout Session: Addressing Privacy, Security and Legal Knowledge Gaps and Resource Needs | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Faulkner, Amy - California Employment Development Department

Data Integration Support Center

Session: Concurrent Breakout Session: Addressing Privacy, Security and Legal Knowledge Gaps and Resource Needs | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Fong-Batkin, LeAnn - WestEd
  • Rodriguez, Baron - Data Integration Support Center

Interagency Data Sharing: Texas Initiatives

Session: Concurrent Breakout Session: Addressing Privacy, Security and Legal Knowledge Gaps and Resource Needs | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Lowe, Donna - Texas Workforce Commission

CA Youth Apprenticeship

Session: Concurrent Breakout Session: Expanding and Strengthening Career Pathways Through Youth & Pre-Apprenticeships | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Burnes, Adele - California Department of Industrial Relations

BLS Insights - Impact of the Aging Workforce

Session: Concurrent Breakout Session: Labor Market Participation Rates: Insights and Response Strategies | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Hatch Maxfield, Julie - U.S. Bureau of Labor Statistics - DC

Labor Force Participation in South Carolina

Session: Concurrent Breakout Session: Labor Market Participation Rates: Insights and Response Strategies | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Grady, Bryan - South Carolina Department of Employment and Workforce

Addressing Worker Misclassification in Missouri

Session: Concurrent Breakout Session: Tackling Worker Misclassification: Strategies to Respond | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Follett, Andrea - Missouri Department of Labor and Industrial Relations

Powerful Partnership: Communications Working with Human Resources

Session: Concurrent Breakout Session: The Magical Codex of Staffing: Secrets to Ward Off Staffing Shortages Through Hiring & Retention, Innovations and Outreach | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Parker, Larry - North Carolina Department of Commerce - Division of Employment Security

The Employee Journey

Session: Concurrent Breakout Session: The Magical Codex of Staffing: Secrets to Ward Off Staffing Shortages Through Hiring & Retention, Innovations and Outreach | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Shaffer, Becky - Kansas Department of Labor

The Never-ending Battle to Find… and Keep… Talent

Session: Concurrent Breakout Session: The Magical Codex of Staffing: Secrets to Ward Off Staffing Shortages Through Hiring & Retention, Innovations and Outreach | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Harrington, Michael - Vermont Department of Labor

Unleashing the Boundless Potential of UI IT Modernization

Session: Concurrent Breakout Session: Unleashing the Boundless Potential of UI IT Modernization | Wednesday September 13, 2023 | 11:00 AM
Presenter(s):
  • Ansaldi, Lou - National Association of State Workforce Agencies
  • Peirce, Ben - National Association of State Workforce Agencies

Thanks to Our Sponsors